Terms, Conditions and Policies

Privacy Statement

We collect and store the information you provide us – your address,  email, phone number – when you make your order. If you choose not to pay for the order, we still keep the information you provided for future reference, just in case you want to check what you ordered and pay later. This information … Continue reading Privacy Statement

Terms of Use Statement

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting … Continue reading Terms of Use Statement

Product Colours

Although we make every effort to provide true and accurate colours for our products listed on our web site and as a result of individual computers and monitor settings, we cannot guarantee the colour(s) viewed on any one person’s monitor will be an exact match to the actual material colours delivered. Please email customer service … Continue reading Product Colours

Product Sizes

All finished sizes for products advertised are based on information provided by the manufacturer of the item. Sizes may vary slightly depending on conditions during manufacturing, production, material content and washing. BedLinenOnline.com.au and its manufacturers are not responsible for shrinkage of material.

Placing Your Order

You can place your order using a secure shopping cart ordering system supported by PayPal. You do not need to have a PayPal account, you can use your credit card instead.

Shipping and Tracking

Shipping Most Items will ship within 5 business days. Holiday seasons, large orders, custom items, special orders and out of stock items may take longer. In addition, please allow up to 4 business days from the day your order has been shipped for Australia Post regular parcel to be delivered within Australia. Overseas shipping can … Continue reading Shipping and Tracking

Receiving Your Order

When you receive your order be sure it is exactly what you ordered and that it fits properly before using or washing, if the item is incorrect please email [email protected] ASAP. Please email us about any missing or incorrect items ASAP – the sooner you do it, the better our chance is to find out … Continue reading Receiving Your Order

How to return

All merchandise must be returned within 30 days of receipt in original resaleable condition and not have been used, washed or damaged in any way unless defective. The customer is responsible for the return of product(s) to correct return address, and all returns must be issued a return authorization. Returns received that have been used … Continue reading How to return

Warranties

All items are warranted for 30 days from date of receipt by customer.

Damages / Defects / Claims

Returnable items which are defective will be replaced or exchanged. The customer is responsible for the return of the defective item. A full refund will be issued for the item deemed defective if replacement is not possible. Items for exchange must be in original resaleable condition and not to have been used or washed. BedLinenOnline.com.au … Continue reading Damages / Defects / Claims

Cancellations

Cancellations will not be accepted once the payment transaction is processed. Please call or e-mail customer service if you have any questions.