Bed Linen Online Policies & Information
We collect and store the information you provide us - your address, email, phone number - when you make your order. If you choose not to pay for the order, we still keep the information you provided for future reference, just in case you want to check what you ordered and pay later.
This information is stored on our secure server. We do not show or share this information with anybody but you - the person who provided it. You can always check your order using the order number we sent you. Please keep this order number safe and do not share it with anybody.
We do not collect or store your payment details. Your payment is proccessed by a Secure Payment Gateway using the 128 pin encryption compliant with the best secure internet payment standards.
You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.
Although we make every effort to provide true and accurate colours for our products listed on our web site and as a result of individual computers and monitor settings, we cannot guarantee the colour(s) viewed on any one person's monitor will be an exact match to the actual material colours delivered. Please email customer service at if you have any questions on our product colours.
All finished sizes for products advertised are based on information provided by the manufacturer of the item. Sizes may vary slightly depending on conditions during manufacturing, production, material content and washing. BedLinenOnline.com.au and its manufacturers are not responsible for shrinkage of material.
You can place your order using a secure shopping cart ordering system supported by PayPal. You do not need to have a PayPal account, you can use your credit card instead.
We accept Visa and Master Card payments for credit card payments. Credit cards will be authorized and charged upon receipt of order, some secured credit cards bank issuers may withhold funds upon authorization by BedLinenOnline.com.au.
Most Items will ship within 5 business days. Holiday seasons, large orders, custom items, special orders and out of stock items may take longer. In addition, please allow up to 4 business days from the day your order has been shipped for Australia Post regular parcel to be delivered within Australia.
We use Australia Registered Post for most of shippings. Registered Post requires a recipients signature, so your items cannot be left at the front door if you are not at home. Instead, the postman will leave a note for you with instructions on where to pick your item up from. There are many Australia Post outlets around Australia so normally you do not have to go too far to pick your item if you missed the delivery!
Bulk items are sent with a courier service. Courier can leave your item at your property if you think it is safe (this is very important!).
If your item is being sent by courier, we'll email you asking for your instructions.
Please email us about any missing or incorrect items ASAP - the sooner you do it, the better our chance is to find out what went wrong and correct it! We will only accept your claims within 30 days of the order delivery.
If you get an incorrect item (not what you ordered) or the item arrived damaged, please email us and return the goods in their original packing. We will refund the postage you paid to send the items back provided you send us a copy of the postage receipt.
Case 2 - you are not happy with the colour, design or size
How to return
The customer is responsible for the return of product(s) to correct return address, and all returns must be issued a return authorization. Returns received that have been used or are without original packaging will not be accepted unless defective.
Please e-mail customer service at if you have any questions on which items are non returnable or have a restocking fee.
Items for exchange must be in original resaleable condition and not to have been used or washed.