For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.
The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.
If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.
Terms of Use Statement
You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.
Product Colors
Although we make every effort to provide true and accurate colours for our products listed on our web site and as a result of individual computers and monitor settings, we cannot guarantee the colour(s) viewed on ones monitor will be an exact match to the actual material colours delivered. Please email customer service at
if you have any questions on our product colours.
Product Sizes
All finished sizes for products advertised are based on information provided by the manufacturer of the item, sizes may vary slightly depending on conditions during manufacturing, production, material content and washing. BedLinenOnline.com.au and its manufacturers are not responsible for shrinkage of material.
Placing Your Order
You can place your order using a secure shopping cart ordering system supported by PayPal. You do not need to have a PayPal account, you can use your credit card instead.
Payment
We accept Visa and Master Card payments for credit card payments. Credit cards will be authorized and charged upon receipt of order, some secured credit cards bank issuers may withhold funds upon authorization by BedLinenOnline.com.au.
Most Items will ship within 7 business days. Holiday seasons, large orders, custom items, special orders and out of stock items may take longer. In addition, please allow up to 4 business days from the day your order has been shipped for Australia Post regular parcel to be delivered within Australia.
Large orders, items which are oversized, overseas shipments may incur additional shipping costs depending on weight of package and can take longer to arrive once shipped.
Overseas shipping can take 4 to 10 weeks for delivery depending on method of shipping once shipped.
Shipping Status
You may e-mail
for status inquiries.
Please provide name of person who placed order, name of person item is shipping to, and brief description of items ordered.
Tracking numbers may not be available for all shipments, if an order has been shipped and is past due for delivery, mis-delivered or possibly lost by the shipping company, you may contact BedLinenOnline.com.au to have the package tracked.
When you receive your order be sure it is exactly what you ordered and that it fits properly before using or washing, if the item is incorrect please email
.
Returns / Credits
If you are not satisfied with your purchase within 30 days of receipt of your order, the item will either replaced or a refund will be issued per our return policy (minus processing fee and restocking fee if applicable) upon return of item(s) by customer. This policy does not apply to all items.
All merchandise must be returned within 30 days of receipt in original resaleable condition and not to have been used, washed or damaged in any way unless defective.
Items which have been received by the customer after 30 days are subject to the manufactures return policies for that specific item. Some items may not be returnable or may be subject to a 15% restocking fee, items listed as "Discontinued" or "Limited Availability" are non-returnable.
Customer is responsible for return of product(s) to correct return address and all returns must be issued a return authorization. Returns received used or without original packaging will not be accepted unless defective.
Please fax +613 95687722 direct prior to return for return address and authorization, returns received without proper authorization will not be accepted. Quilt cover sets not defective are non returnable if removed from the package it was shipped in.
Please fax or e-mail customer service
if you have any questions on which items are non returnable or have a restocking fee, return authorizations will only be issued by faxing customer service direct on +613 9568 7722.
Refunds or credits are normally issued within 4 to 10 business days of receipt of return or after inspection of item if required. Upon receipt of any return customer may be charged an additional amount for re-shipping package back to customer if item returned has been used, damaged, washed or is a non-returnable item.
All items are warranted for 30 days from date of receipt by customer.
Damages / Defects / Claims
Returnable items which are defective will be replaced or exchanged. Customer is responsible for the return of the defective item. A full refund will be issued for the item deemed defective if replacement is not possible.
Items for exchange must be in original resaleable condition and not to have been used or washed.
Bed Linen Online.com.au and its manufacturers are not responsible for normal wear & tear, abuse, mistreatment, damages due to washing and shredded or worn fabrics in areas of usage.
Please fax or e-mail customer service if you have any questions on which items are non returnable or have a restocking fee, return authorizations will only be issued by faxing customer service direct on +613 9568 7722. Refunds or credits are normally issued within 4 to 10 business days of receipt of return or after inspection of item if required. Upon receipt of any return customer may be charged an additional amount for re-shipping package back to customer if item returned has been used, damaged, washed or is a non-returnable item.
If you received a damaged or incorrect item or have any questions, please email Bed Linen Onlilne.com.au at
.
Cancellations
Cancellations will not be accepted once the payment transaction is processed. Please call or e-mail customer service if you have any questions.
