Bed Linen Online Policies & Information

Privacy Statement | Terms of Use Statement

Product Colors | Product Sizes | Placing Your Order | Payment | Shipping | Shipping Status
Receiving Your Order

Returns / Credits | Warranties | Damages / Defects / Claims | Cancellations

Privacy Statement

We collect and store the information you provide us - your address, email, phone number - when you make your order. If you choose not to pay for the order, we still keep the information you provided for future reference, just in case you want to check what you ordered and pay later.

This information is stored on our secure server. We do not show or share this information with anybody but you - the person who provided it. You can always check your order using the order number we sent you. Please keep this order number safe and do not share it with anybody.

We do not collect or store your payment details. Your payment is proccessed by a Secure Payment Gateway using the 128 pin encryption compliant with the best secure internet payment standards.

Terms of Use Statement

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

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Product Colors

Although we make every effort to provide true and accurate colours for our products listed on our web site and as a result of individual computers and monitor settings, we cannot guarantee the colour(s) viewed on any one person's monitor will be an exact match to the actual material colours delivered. Please email customer service at

if you have any questions on our product colours.

Product Sizes

All finished sizes for products advertised are based on information provided by the manufacturer of the item. Sizes may vary slightly depending on conditions during manufacturing, production, material content and washing. BedLinenOnline.com.au and its manufacturers are not responsible for shrinkage of material.

Placing Your Order

You can place your order using a secure shopping cart ordering system supported by PayPal. You do not need to have a PayPal account, you can use your credit card instead.

Payment

We accept Visa and Master Card payments for credit card payments. Credit cards will be authorized and charged upon receipt of order, some secured credit cards bank issuers may withhold funds upon authorization by BedLinenOnline.com.au.

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Shipping

Most Items will ship within 5 business days. Holiday seasons, large orders, custom items, special orders and out of stock items may take longer. In addition, please allow up to 4 business days from the day your order has been shipped for Australia Post regular parcel to be delivered within Australia.

Overseas shipping can take 4 to 10 weeks for delivery once shipped depending on method of shipping.

We use Australia Registered Post for most of shippings. Registered Post requires a recipients signature, so your items cannot be left at the front door if you are not at home. Instead, the postman will leave a note for you with instructions on where to pick your item up from. There are many Australia Post outlets around Australia so normally you do not have to go too far to pick your item if you missed the delivery!

Bulk items are sent with a courier service. Courier can leave your item at your property if you think it is safe (this is very important!).

The options are:

At the Front Door
At the Back Door
At the Side Gate
In the Carport
or you can specify another option

If your item is being sent by courier, we'll email you asking for your instructions.

Shipping Status

You may e-mail

for status inquiries.

Please provide the name of the person who placed order, the name of the person the item is shipping to, and a brief description of items ordered.

Tracking numbers may not be available for all shipments. If an order has been shipped and is past due for delivery, mis-delivered or possibly lost by the shipping company, you may contact BedLinenOnline.com.au to have the package tracked.

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Receiving Your Order

When you receive your order be sure it is exactly what you ordered and that it fits properly before using or washing, if the item is incorrect please email

ASAP.

Please email us about any missing or incorrect items ASAP - the sooner you do it, the better our chance is to find out what went wrong and correct it! We will only accept your claims within 30 days of the order delivery.

Returns / Credits

Case 1 - we sent your a wrong or damaged item

If you get an incorrect item (not what you ordered) or the item arrived damaged, please email us and return the goods in their original packing. We will refund the postage you paid to send the items back provided you send us a copy of the postage receipt.

We will send you a relacement ASAP after receiving and checking the return.

Case 2 - you are not happy with the colour, design or size

It is not our policy to replace or refund the items if the colour is not what you like or you chose a wrong size or wrong design. In some cases we agree to take the item back and refund your payment minus our postage fee and restocking fee of $10.00, but that decision is made on an individual basis - you will need to email us and explain your situation.

How to return

All merchandise must be returned within 30 days of receipt in original resaleable condition and not have been used, washed or damaged in any way unless defective.

The customer is responsible for the return of product(s) to correct return address, and all returns must be issued a return authorization. Returns received that have been used or are without original packaging will not be accepted unless defective.

Please email

prior to return for return authorization as returns received without proper authorization will not be accepted. Quilt cover sets not defective are non returnable if removed from the package they were shipped in.

Please e-mail customer service at

if you have any questions on which items are non returnable or have a restocking fee.

Refunds or credits are normally issued within 4 to 10 business days of receipt of return or after inspection of item if required. Upon receipt of any return customer may be charged an additional amount for re-shipping package back to customer if item returned has been used, damaged, washed or is a non-returnable item.

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Warranties

All items are warranted for 30 days from date of receipt by customer.

Damages / Defects / Claims

Returnable items which are defective will be replaced or exchanged. The customer is responsible for the return of the defective item. A full refund will be issued for the item deemed defective if replacement is not possible.

Items for exchange must be in original resaleable condition and not to have been used or washed.

BedLinenOnline.com.au and its manufacturers are not responsible for normal wear & tear, abuse, mistreatment, damages due to washing and shredded or worn fabrics in areas of usage.

Please fax or e-mail customer service if you have any questions on which items are non returnable or have a restocking fee; return authorizations will only be issued by faxing customer service direct on +613 9568 7722. Refunds or credits are normally issued within 4 to 10 business days of receipt of return or after inspection of item if required. Upon receipt of any return customer may be charged an additional amount for re-shipping package back to customer if item returned has been used, damaged, washed or is a non-returnable item.

If you received a damaged or incorrect item or have any questions, please email BedLinenOnline.com.au at

.

Cancellations

Cancellations will not be accepted once the payment transaction is processed. Please call or e-mail customer service if you have any questions.

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